11/19/2023 0 Comments Ocean maya royale riviera maya reviews![]() ![]() Whilst all of them are great representatives of the hotel I would like to single out Esteban and thank him for helping make our holiday even more special. Throughout the day they provide a range of activities that cover a variety of interests including cooking, arts and crafts as well as fitness and sport sessions. ![]() ENTERTAINMENT The Blue Team that provides the entertainment at OMR are fantastic. There are a few names I'd like to mention later. Every experience we had with staff was pleasant and we found any requests we had were dealt with efficiently. For my partner and I, the staff really make the hotel. I'll never tire of seeing iguanas roaming around. As mentioned in other reviews, the wildlife is great too. The plants are well maintained and whilst we there it also appeared as if work was going into the freshen up the exterior of each building. The gardening and maintenance team work very hard throughout the hot days to keep the resort looking worthy of its 5-star rating. We reported it and the maintenance team had it fixed by the time we returned to our room. After 10 days of constant use, we had a slight leaking issue which we appreciate is just one of those things with air con units that get a lot of use. The air conditioning in the room was a godsend and really helped provide us with a comfortable night’s sleep despite the humidity and temperature outside. The fridge was restocked with drinks often too. The maids were brilliant and kept our room clean and towels fresh. ![]() We had great access to the pool, beach, and some restaurants, with the main entrance lobby area being a 5-minute walk away. The room we stayed in was clean and comfortable. I’d recommend using this service as the resort, whilst not huge, is still big enough that pulling suitcases in the heat could be an uncomfortable experience. This service was also available upon check out, all we had to do was make the request via phone call before we vacated the room. Our cases were taken up to the room using a golf cart. ![]() This is a small complaint, but after a 10-hour flight and long coach journey we would have preferred to be able to go to our room and settle first. Whilst we appreciate this was useful, we didn't have a choice on whether we wanted to receive this information at that time. We were then directed to an additional member of staff who sat with us in the lobby to go over things in more detail. ROOM, GROUNDS AND STAFF Upon arrival we were checked-in and the receptionist gave us some basic information. I will try to cover as much as I can, breaking it into sections to make it easier to read. For more context, we are an English couple in our 30s who like a relaxing holiday that still offers the opportunity to join in with activities. Usually, I don't leave reviews for places but after reading some of the (in my opinion, unfair) negative reviews here I thought I'd share our experience. My fiancé and I spent 2 amazing weeks at Ocean Maya Royal.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |